Refund Policy

Introduction:
At Doc Pro Service, we strive to offer the highest quality services in document preparation and immigration consulting. We understand that situations change and there may be a need to request a refund. Our refund policy outlines the conditions under which refunds can be made and the process for initiating a refund request.

Eligibility for Refunds:
Refunds for services provided by Doc Pro Service are subject to the following conditions:

1. Non-Completion of Service:

   • A full or partial refund will be issued if Doc Pro Service fails to deliver the agreed-upon service within the specified timeframe without a valid reason.

2. Cancellation by Client:

   • Requests for cancellations made within 24 hours of placing an order will be eligible for a full refund. Cancellations made after this period may be subject to a cancellation fee as compensation for work already performed and resources allocated.

3. Errors in Service:

   • If errors are identified in the final documents that are directly attributable to Doc Pro Service and cannot be rectified in a timely manner, a partial or full refund may be offered.

4. Service Dissatisfaction:

   • If you are dissatisfied with the service provided, we encourage you to contact us immediately. We will attempt to resolve the issue to your satisfaction. If a resolution is not possible, a partial refund may be considered based on the specifics of the case.

Process for Requesting a Refund:
To request a refund, please follow the steps below:

• Contact Us: Reach out to our customer service team via our website’s contact form or directly at [Insert Contact Information]. Please provide your order number, the date of service, and a detailed reason for the refund request.

• Review: Your refund request will be reviewed within 7 business days. We may contact you to discuss the details of your request further.

• Outcome: You will be notified of the outcome of your request. If approved, refunds will be processed back to the original method of payment within a specified number of business days.

Refund Processing:
Refunds are processed to the original method of payment and will typically appear within 10 business days, depending on your bank or credit card issuer.

Changes to Our Refund Policy:
Doc Pro Service reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting the revised policy on the website.

Contact Us:
If you have any questions about these policy, please contact us.